If you see a red “X” next to the custom email that you added, then there is a problem with the DNS settings for your custom email. In this situation, Megalytic will continue to send reports for you, but they will be sent from the default address: firstname.lastname@example.org.
Hover over the red “X” and you will see a message indicating the problem that Megalytic has detected with your DNS settings.
For instructions on how to configure the DNS settings of your custom email address, see the support documentation under White Label Email.
If you continue to have problems getting your White Label Email working, please contact us to help debug the issue: Submit Help Request.