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Building Trust with Analytics Reporting in the New Year

Published January 26, 2017
You’re hearing it everywhere: “New Year, New (insert new me, new marketing plan, or your own new thing you’re changing).”
But we’re not really new, are we? Just the same us, trying to be a little better than we were last year. Agencies are no different. While we may not be talking about total re-invention, there’s always an opportunity to become just a little bit better at what we’re already doing. For most agencies, that means retaining clients and making them happier. One really valuable way to do that is to deepen the bonds of trust.
An element of trust is inherent in any agency-client relationship. If a company is paying an agency to do work for them, that company is placing their brand and their marketing dollars into the agency’s hands. Ultimately, both parties establish a mutual trust and understanding with the intent of getting positive results.
As you move into the new year, one burning question in your agency may be, “How can we continue to build trust with our clients?” Communication is crucial to relationships that depend on trust and reporting is powerful and essential form of client communication.
Start the year by taking a good look at your current digital marketing reports and thinking about how you can improve them. Ultimately, you’ll build trust through transparency and by showing how your work relates directly to your client’s goals.

 

 

An Example SEO Report Template for Agencies

Published January 19, 2017
One of the constantly changing questions for SEO agencies is what belongs in your SEO report template?
When building reports for clients, you want to show data that’s customized to their business goals and objectives. You know this; it’s the number one rule of reporting. For SEO reporting you need to take it a step further to present both a big picture view of traffic over time, as well as specific details about engagement, conversions, landing pages and queries.
Starting from scratch for each report can take a lot of time. Thankfully, Megalytic offers an easy-to-use interface for creating SEO report templates. Building an SEO report template will provide you with a starting point for future reports. This baseline becomes a customizable SEO report you can adapt for multiple clients.
Start by establishing the data you need to include and think about what metrics you’ll need to show from Google Analytics, Search Console, and other sources to prove your work’s value.
Whether you use the Megalytic platform or not, here are some ideas for the key data points your SEO report template should include.

 

Digital Marketing Trends for 2017

Published January 12, 2017
In an industry that can change in an instant, a lot happens in a year. And this year was no different.
The year 2016 saw long-awaited updates, new user behavior habits and expectations, and a virtual explosion of technology driven possibilities. We also witnessed the further development of artificial intelligence, a technology whose full potential has barely been glimpsed.
It’s been a heck of a ride, and it’s not over yet.
As we enter the New Year, digital marketers face exciting prospects from emerging technologies. Our audiences are engaging with tech in different ways, from voice search, to increased mobile usage, to virtual reality. As marketers, with expansion of technology comes an ever greater need to track its effectiveness. In this article, we’ll cover four important trends worthy of your attention in 2017.

 

 

Building Marketing Analytics Reports for Healthcare Clients

Published January 3, 2017
A doctor wouldn’t treat two different patients the same just because they were diagnosed with the same condition. As a doctor of marketing, shouldn’t your client campaigns be subject the same kind of nuance?
We’d argue yes.
Sure, there may be digital marketing guidelines and practices that are common across verticals, but that doesn’t mean there isn’t room to refine your reporting practices based on a client’s specific industry. When it comes to healthcare, there are distinct procedural and user behaviors that can be used to strengthen both reporting and your marketing campaigns.
According to a report from Econsultancy, healthcare and pharma industries will spend $1.93 billion on paid digital advertising in 2016. Many digital agencies have the opportunity to work with companies in this space, whether specializing in the healthcare niche or having select clients in the field.
Healthcare clients are likely to have highly organized marketing staff who care about detailed data. They’ll want to see detailed breakdowns of campaign performance in regular digital marketing reports and hear thought-out explanations to justify recommendations.
In this article, we’ll cover a few tips to help you build better analytics reports for healthcare clients.

 

 

ALSO IN THIS BLOG

Remember how your mom told you not to stand too close to the television because it might hurt your eyes?
The same rules can apply to data. If you’re too close, you may miss the patterns and trends that are crucial to understanding your website’s performance. You can’t judge a site’s performance looking at data in the bubble of a single day, you must consider any day’s traffic compared to the days before and after.
Google Analytics makes it fairly easy to analyze trends over long periods of time. But it also allows you to stand right in front of that TV, to look at more granular levels of time, right down to the hour.
There’s a better way to get that close to the data, without burning your retinas. We’ll cover how to analyze traffic effectively in today’s post.

 

 

When the client first came to you, you talked up the value of Google Analytics. You emphasized the importance of seeing where your traffic was coming from. You went on and on about how Google Analytics can show traffic sources to pinpoint whether people came from search, social media or a specific site referral, and how valuable this data was. You sold them on it, so much so that your client looked forward to receiving that first report, the magical day when they would finally understand where visitors were coming from.
But then the report came, and it looked like this:

 

 

It showed that 10% of your client’s traffic came from “(direct)/(none)”. What does this label mean? How do you explain Direct traffic to your client? Better yet, how do you explain “none”?
Let’s take a closer look at understanding Direct traffic in Google Analytics and how we can address it with clients.
One of the most exciting and important aspects of digital marketing is the ability to understand exactly how your customers are finding you. It informs every single part of integrated campaigns and helps determine which efforts are working and which ones need to be revisited. Google Analytics allows you to zero in on the performances of different marketing channels to evaluate everything from brand awareness to social media messaging. To get the most insight from that data, it’s crucial to understand exactly how Google sorts your traffic.
Channels in Google Analytics are high-level categories indicating how people found your site. While the Source/Medium report shows you in more detail where people came from, Channels are broader, more “user-friendly” names lumping visits together in buckets useful for high-level reporting categories.
For instance, Facebook Sessions often show up in multiple ways in the Source/Medium report. They may appear as facebook.com, m.facebook.com, and l.facebook.com, all of which are variations of the same source. The Channels report will include all of these in the Social bucket, so you can see less granular, aggregate numbers on social media performance.